Privacy policy
Last Updated: 3 September 2023

1. Introduction
Robina Family Medical Centre Pty Ltd (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we collect from you as part of our management services.

2. Information We Collect
We may collect various types of information, including but not limited to:
• Personal Information: Information that can identify you, such as your name, contact information (email address, phone number), and professional credentials.
• Financial Information: Information necessary for payment processing, such as billing details and bank account information.
• Business Information: Information related to your healthcare practice, including patient records, appointment schedules, and other practice management data.
• Usage Information: Information about how you interact with our services, such as log data, device information, and usage patterns.

3. How We Use Your Information
We may use the information we collect for various purposes, including:
• Providing Services: To deliver our management services to you, including appointment scheduling, patient record management, and billing services.
• Customer Support: To respond to your inquiries, requests, or concerns.
• Billing and Payments: To process payments, invoices, and financial transactions.
• Improving Our Services: To enhance and improve the quality of our services, including troubleshooting and debugging.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

4. Information Sharing and Disclosure
We may share your personal information with:
• Service Providers: Third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers).
• Business Partners: Trusted partners who collaborate with us to offer additional services and functionalities.
• Legal Compliance: When required by law, we may disclose your information to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us using the information provided in Section 7.

7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
Robina Family Medical Centre Pty Ltd
6/110 Laver Drive
Robina
QLD 4226
AUSTRALIA

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or by other means.

9. Consent
By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.